“A lot of people have been contacting me over a long period of time now, going back to last autumn,” he said.
“I get a lot of constituents contact me about delays as long as three weeks – delays late enough where people are missing appointments at hospital, finding out about parking fines too late, and getting other late post that has a real impact on their lives.
“I found it surprisingly hard for Royal Mail to really accept there was a problem, so I wanted to make this issue really visible. A lot of people are incredibly frustrated.”
Collins, a Labour MP in the city, said he was due to have a follow-up meeting with RM to revisit the problems.
Other politicians in Worcestershire said they were collating similar data – Lib Dem Councillor Dan Boatright-Greene said he had contacted RM about 27 postcode areas in and around Pershore where residents had complained about a lack of post.
It included someone waiting 17 weeks for a bank card, and another resident who had NHS letters arrive days after an appointment.
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